Exchange and Return Policy
In order to ensure the confidence and satisfaction of our customers and to provide a distinctive experience in e-shopping through the Al-Izdihar store, we would like to note that no product is shipped from us to any customer except after ensuring its high quality and packaging well before shipment, and even testing it if its nature allows it, This is to ensure, under strict control, that the product is free from manufacturing defects.
In the event of any manufacturing defect, Al-Izdihar online store customers are entitled to replace / return the product that contains a manufacturing defect and without shipping charges if it conforms to the conditions, within 3 days only from the date of receiving the order. It is also not possible to exchange/return any items that are damaged or damaged after receiving them.
Terms of exchange and return:-
– The presence of a manufacturer defect or damaged product.
Attach the original invoice.
The product must be in its original condition, unopened and unused.
– Provides all accessories and accessories of the original product.
The customer has the right to choose after the Al-Izdihar store team receives the product and ensures that it complies with the conditions:
– Replacing the damaged product with a new one of the same category and the same value.
– Add the value of the product as a balance in your account at the store.
You can apply for exchange / refund through your account on the site or fill out the return products form so that we can serve you. Wishing you a pleasant shopping experience!!
