What areas are delivered to?
– We provide a delivery service to the main areas of the Hashemite Kingdom of Jordan, you can view the main areas subject to the free delivery service, regardless of the quantity from here.
Amman / Irbid / Zarqa
Unfortunately, there are some areas that we cannot deliver directly to, and delivery to your home or store is not available. These areas are beyond the scope of delivery here.
We also inform you that if the delivery address is out of range, we will have to ask our valued customers to receive the order from the nearest branch of the Aramex shipping company.
Do you have a shipping service outside the Hashemite Kingdom of Jordan?
At the moment, we have a shipping service available only within the Hashemite Kingdom of Jordan, and we strive to deliver our products to all parts of the world in the future, God willing.
Do I have to pay an additional fee for the delivery service?
Free delivery on all orders if they are within the areas specified by us in advance, and if the purchase quantity is 10 parcels or more of one tendency, delivery will be made to all regions of the Kingdom for free. If the purchase amount is less than 10 parcels, you will have to pay an additional amount for the shipping service in the areas not included in the free delivery service.
Do I have to pay additional fees for the cash on delivery service?
We would like to inform you that no additional fees are required when you choose to pay by direct bank transfer, credit card payment or PayPal because we take care of it. Nor in the case of direct cash payment.
Here is an explanation that includes the cost of the shipping service and the payment on receipt service
Why do I have to pay the shipping cost?
If the delivery in areas not covered by free delivery or the purchase amount is less than 10 parcels of one type, you will have to pay an additional amount that will be determined according to the region and quantity to cover the cost of the shipping company. In the case of orders within the free delivery areas or the number of the order is more than 10 parcels, the delivery will be free of charge and we will take care of the shipping costs.
How can I contact a factory regarding delivery?
By calling their toll free number 0771031090
How long does it take for my order to reach me?
You can see delivery times inside the Hashemite Jordanian by calling 0771031090.
How can I track the status of my order?
Our team will call you to schedule a delivery time. And send you an email to confirm that the goods are shipped to the email approved by you. If it is not received, please contact us at 0771031090. Also, do not hesitate to contact the customer service team via our email info@izdeharfactory.com or contact via WhatsApp at 0771031090 and our team will provide assistance to you as soon as possible!
I have not received the order yet, and the period has exceeded the specified delivery period, what should I do?
You can call us at 0771031090, email us at info@izdeharfactory.com or WhatsApp us at 0771031090
What should I do if the product I received is damaged or defective?
The Al-Izdehar store team pays great attention to packaging the products and ensuring their safety before shipping them, but if the product reaches you in damaged condition, please inform us immediately via the contact us form or email us at info@izdeharfactory.com or contact via WhatsApp at 0771031090 .
How can I change the delivery address?
You can fill out a contact us form to tell us your correct address, email us at info@izdeharfactory.com or contact us via WhatsApp at 0771031090.
How can I schedule a delivery date?
Our team will call you to schedule a delivery time. If it is not received, please contact us at 0771031090. Also, do not hesitate to contact our customer service team via email at info@izdeharfactory.com or contact us via WhatsApp at 0771031090 and our team will assist you as soon as possible!
